Privacy Policy – mixue888 Online Casino

1Who We Are

This Privacy Policy applies to the mixue888 online casino and sports betting platform ("Platform"), accessible at mixue888.lat. mixue888 operates under international gaming licensing as the data controller responsible for your personal information collected through the Platform.

By registering an account on mixue888, making a deposit, or otherwise accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.

2Data We Collect

2.1 Registration Data

When you create a mixue888 account, we collect the following information:

• Full legal name as it appears on a government-issued identity document;
• Date of birth (for age verification — the Platform is strictly 21+);
• Email address and mobile phone number;
• Residential address;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

As required under our international gaming licence, we collect identity verification documentation before processing withdrawals. This includes:

• Copy of Malaysian MyKad, passport, or other government-issued photo ID;
• Proof of address (utility bill, bank statement, or similar document dated within 3 months);
• Payment method verification documents (e.g., bank statement, screenshot of Touch n Go eWallet or Boost account showing your name).

2.3 Financial Transaction Data

We collect records of all deposits and withdrawals on your mixue888 account, including payment method details (masked card numbers, eWallet identifiers, bank account references), transaction amounts in MYR, timestamps, and transaction reference numbers.

2.4 Gaming Activity Data

mixue888 maintains detailed records of your gaming activity on the Platform, including game sessions, bet amounts, game outcomes, bonus usage, and wagering history. This data is required under our gaming licence for audit, fairness verification, and responsible gaming monitoring purposes.

2.5 Technical and Device Data

When you access the mixue888 Platform, we automatically collect technical data including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session timestamps and duration;
• Referring URL and navigation behaviour within the Platform.

2.6 Communications Data

If you contact mixue888 support via live chat or email, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

3How We Use Your Data

mixue888 uses your personal data for the following purposes:

• Account Management — To create, maintain, and secure your mixue888 account, including authentication and password recovery;
• Age and Identity Verification — To verify that you meet the 21+ age requirement and to satisfy KYC obligations under our gaming licence;
• Payment Processing — To process deposits and withdrawals in MYR via your registered payment methods (Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, Visa/MC);
• Regulatory Compliance — To comply with anti-money laundering (AML) obligations, gaming licence requirements, and any applicable legal reporting duties;
• Responsible Gaming — To monitor gaming activity for indicators of problem gambling and to enforce player-set limits and self-exclusion requests;
• Platform Improvement — To analyse usage patterns and improve the functionality, performance, and user experience of the Platform;
• Fraud and Security — To detect, prevent, and investigate fraud, account takeovers, bonus abuse, and other prohibited conduct;
• Marketing Communications — To send you promotional offers, bonus notifications, and updates relevant to your account, where you have not opted out.

4Legal Basis for Processing

mixue888 processes your personal data on the following legal bases:

• Contractual Necessity — Processing required to provide the services described in the Terms & Conditions, including account management and payment processing;
• Legal Obligation — Processing required to comply with our gaming licence obligations, including KYC verification and AML record-keeping;
• Legitimate Interests — Processing for fraud prevention, platform security, and service improvement, where our interests are not overridden by your privacy rights;
• Consent — Processing for marketing communications, where you have given express consent. Consent may be withdrawn at any time by contacting support or adjusting account settings.

5Data Sharing and Disclosure

mixue888 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only where strictly necessary:

• Payment Processors — Your payment method details are shared with payment processing partners (including eWallet operators and banking partners) solely to facilitate deposits and withdrawals;
• Identity Verification Providers — KYC documentation may be processed by third-party identity verification services operating under confidentiality obligations;
• Game Providers — Certain technical session data (session token, game stake, outcome) is shared with licensed game providers to deliver game content. Game providers do not receive your identity data;
• Regulatory and Legal Authorities — We will disclose personal data to law enforcement, gaming regulators, or other competent authorities where required by law, valid legal process, or our gaming licence conditions;
• Platform Service Providers — Cloud hosting, analytics, and customer support infrastructure providers who process data on our behalf under data processing agreements with appropriate security obligations.

6Cookies and Tracking Technologies

mixue888 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used are:

• Essential Cookies — Required for Platform operation, including session management and authentication. These cannot be disabled.
• Functional Cookies — Store your preferences such as language settings and game lobby filters to improve your experience.
• Analytics Cookies — Collect aggregate, anonymised data about Platform usage patterns to help us understand how players interact with mixue888 and improve its performance.
• Security Cookies — Assist in detecting fraudulent behaviour, including unauthorised login attempts and suspicious session activity.

You may configure your browser to reject non-essential cookies; however, doing so may affect the functionality and performance of the mixue888 Platform.

7Data Retention

mixue888 retains personal data for the following periods:

• Active Account Data — Retained for the duration of your account relationship with mixue888;
• KYC and AML Records — Retained for a minimum of 5 years following account closure or the last transaction, in accordance with gaming licence anti-money laundering requirements;
• Financial Transaction Records — Retained for a minimum of 5 years for regulatory compliance and dispute resolution purposes;
• Support Communications — Retained for 2 years following closure of the relevant support interaction;
• Analytics and Technical Data — Retained in anonymised or aggregated form for up to 3 years.

Upon expiry of applicable retention periods, data is securely deleted or anonymised in accordance with our data lifecycle management procedures.

8Data Security

mixue888 implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest within secure, access-controlled storage environments;
• Role-based access controls limiting employee access to player data on a need-to-know basis;
• Multi-factor authentication for administrative access to systems containing player data;
• Regular internal security audits and third-party penetration testing;
• Incident response procedures for data breach identification, containment, and notification.

While mixue888 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials.

9Your Data Rights

Subject to applicable law and the data retention obligations under our gaming licence, you have the following rights in relation to your personal data held by mixue888:

• Right of Access — Request a copy of the personal data we hold about you;
• Right of Rectification — Request correction of inaccurate or incomplete personal data;
• Right to Erasure — Request deletion of your personal data where we are no longer required to retain it by law or licence obligation;
• Right to Restrict Processing — Request that we limit processing of your data in certain circumstances;
• Right to Object — Object to processing based on legitimate interests, including direct marketing;
• Right to Withdraw Consent — Withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a written request to [email protected] with your registered account email and a clear description of your request. We will acknowledge all data rights requests within 5 business days and respond substantively within 30 days.

10Children and Minors

The mixue888 Platform is strictly available to persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be reviewed, and appropriate steps will be taken in accordance with our gaming licence obligations and responsible gaming policy.

If you believe a minor may have accessed the Platform using falsified information, please contact our support team immediately at [email protected].

11International Data Transfers

The mixue888 Platform and its supporting infrastructure may involve the transfer of personal data to servers or service providers located outside Malaysia. Where such transfers occur, mixue888 ensures that appropriate safeguards are in place — including contractual data processing agreements and equivalent data protection standards — to protect your personal data to a standard consistent with this Privacy Policy and applicable data protection law.

12Changes to This Privacy Policy

mixue888 reserves the right to update this Privacy Policy at any time. When material changes are made, the updated Policy will be published on this page with a revised "Last Updated" date, and registered account holders will be notified via their registered email address. Your continued use of the Platform following notification of any change constitutes acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how mixue888 is protecting your personal data.

13Contact Us

For questions, concerns, or formal requests relating to this Privacy Policy or the handling of your personal data by mixue888, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform after login

Please include your registered account email, the nature of your enquiry, and any relevant account or transaction reference numbers to enable efficient handling of your request.